Verluxton
Shipping Policy
Last updated: June 2026
This Shipping Policy applies to all orders placed on verluxton.com, operated by The Verluxton Group LLC, 1178 Broadway Floor 3 PMB 2004, New York, NY 10001, United States.
Shipping Origin
All orders are produced and shipped from our atelier in Novi Sad, Serbia. Verluxton is a US-registered brand that manufactures and ships directly from Serbia.
Shipping Destinations
We currently ship to the following countries only:
| Country | Available |
|---|---|
| United States (US) | ✓ |
| United Kingdom (UK) | ✓ |
| Australia (AU) | ✓ |
| Canada (CA) | ✓ |
Orders to all other countries are not accepted at this time.
Shipping Restrictions
We are unable to ship to the following:
- P.O. Boxes or postal box addresses
- Freight forwarding addresses or package consolidation services
- Addresses outside the four supported countries listed above
- Addresses that are inaccessible to EMS delivery services
If you are unsure whether your address is eligible, please contact us before placing your order at support@verluxton.com. Orders placed to ineligible addresses will be cancelled and refunded in full.
Order Cut-Off Time
Orders placed before 4:00 PM Eastern Time (ET, GMT-5) on a business day are processed that same day. Orders placed after 4:00 PM ET or on weekends and public holidays are processed on the next business day.
Order Processing Time
Because many of our pieces are crafted to order, processing time is 5–15 business days (Monday–Friday, excluding public holidays) from the date payment is confirmed. You will be notified by email if your order is subject to an extended timeline.
Your order will not be dispatched until payment has been successfully received and confirmed.
Shipping Rates
| Destination | Rate |
|---|---|
| United States | $29.00 USD |
| United Kingdom | $29.00 USD |
| Australia | $29.00 USD |
| Canada | $29.00 USD |
All prices on our website are displayed in US Dollars (USD) and are tax-inclusive — the price you see is the final price you pay. No additional taxes or fees are added at checkout beyond the flat shipping rate shown above.
Note: Customs duties or import taxes may be levied by your country's authorities upon arrival. These are not collected by Verluxton and are the customer's responsibility.
Estimated Transit Times
The following transit times apply after your order has been dispatched. Total delivery time equals processing time plus transit time.
| Destination | Transit Time | Est. Total Delivery |
|---|---|---|
| United States (US) | 7–10 business days | 12–25 business days |
| United Kingdom (UK) | 3–5 business days | 8–20 business days |
| Australia (AU) | 6–13 business days | 11–28 business days |
| Canada (CA) | 4–9 business days | 9–24 business days |
Delivery estimates are for guidance only. Actual delivery times may vary due to customs clearance, carrier delays, or other circumstances beyond our control.
Carrier & Tracking
All orders are shipped via EMS (Express Mail Service), an international postal carrier operating through the Universal Postal Union network.
Every order includes a tracking number. Once dispatched, you will receive a shipping confirmation email with your tracking number and a link to monitor your parcel in real time.
Order Cancellation
You may cancel your order free of charge within 24 hours of placing it, provided it has not yet entered production or been dispatched. Contact us immediately at support@verluxton.com with your order number.
If your order has already been dispatched, cancellation is no longer available. Please refer to our Return & Refund Policy.
Restocking Fee
We do not charge a restocking fee on any returns or cancellations.
Customs, Duties & Import Taxes
Orders shipped from Serbia may be subject to customs duties or import taxes levied by the destination country. These charges are the sole responsibility of the recipient and are not collected by Verluxton at checkout. We recommend contacting your local customs authority before placing your order if you are uncertain about applicable charges.
Address Changes
Contact us immediately at support@verluxton.com if you need to update your delivery address. We will do our best to accommodate changes but cannot guarantee modifications once an order has entered production or been handed to the carrier.
Damaged or Lost Parcels
Damaged parcel: Contact us within 48 hours of delivery at support@verluxton.com with clear photographs. We will assess and provide an appropriate resolution.
Lost parcel: Contact us within 7 days of the expected delivery date. We will open an investigation with EMS and provide either a replacement or a full refund based on the outcome.
Contact
| Brand | Verluxton |
| Company | The Verluxton Group LLC |
| Address | 1178 Broadway Floor 3 PMB 2004, New York, NY 10001, US |
| support@verluxton.com | |
| Phone | +1 917 512 5867 |
| Hours | Mon–Fri 9:00 AM – 5:00 PM ET (GMT-5) · Response within 1 business day |